Talk Story with an Advertiser: Precision Auto Repair
By Aja Hannah
Raymond and Shelly Ciriako operate Precision Auto Repair as if it were Precision Family Pediatrics. They treat every car with patience and understanding, knowing how much every customer values their vehicle.
Opening at 7:30am most weekdays, Precision Auto Repair takes the cars in one-by-one. The receptionists ask about the symptoms, the mechanics run tests, and together the team comes up with a diagnosis.
Then, they bring the customer back in, explaining in detail what is wrong, what needs fixing, and their options for treatments.
Just like learning about the human body, learning about the inside of a car can be tricky.
“It’s like going to a doctor. The doctor isn’t just going to tell you that your hand hurts because it needs surgery,” says Raymond. “The doctor will tell you that your hand hurts because it is broken here and here and that it can be fixed with surgery.”
The team at Precision Auto Repair takes pride in educating the customer. They will go over the problem under the hood and every available option until the customer is satisfied.
No work will be done on the car until the customer gives the okay.
“We always try to stay updated on our technology, and it helps our technicians work more effectively,” says Raymond.
Heading up the team is ASE certified technician, Raymond. As one of the most trusted men in the car service industry in Kona, Raymond has been working in the business for about 20 years and he has been featured in Ratchet+Wrench magazine.
After working for other companies, Raymond wanted to build a company with values that he believed. So he and Shelly opened up shop in the old industrial area, in the heart of Kailua-Kona.
“I believe that [the success] is because of Raymond and his personal touch. People trust him and that’s what sets us apart,” says Shelly.
Together, Precision Auto Repair has won Best of West Hawai‘i for Auto Repair three years in a row, is noted as one of Hawai‘i’s fastest growing businesses in Pacific Business News, and is the only shop on Hawai‘i Island that is Repair Pal Certified.
Shelly says, “We wouldn’t be where we are today without the people who work with us. We work together as a team, and that’s important.”
Raymond reaffirms the strength of the team and says, “In life today, you spend most of your days at work. Being really close-knit makes it easy for us to work together.”
Precision Auto Repair
74-5622 Alapa St., Bay #3, Kailua-Kona
808.329.7223
PrecisionAutoKona.com
