Plumbing Strategies, Inc

Close friends and business associates for more than 25 years, Alex and Heather Austin and Tony and Leolani Welsh, found life in the northwestern part of the mainland a little gray. Even though they loved the area, says Tony Welsh, vice president and operations manager of the plumbing firm, “We wanted to see what it was like to live and work in the almost continuous sunshine, and warmth of Hawai‘i. Besides…plumbing is plumbing. There are no boundaries,” he states. “Everyone needs a plumber from time to time, and we loved the thought of living and working in the Hawaiian islands. It just seemed the Big Island, and Kailua-Kona in particular, would be ideal for a start-up business such as ours.”

Beginning in October of 2006, the two couples combined talents into the business structure of Plumbing Strategies, Inc. (PSI). Alex is president/RME, Heather is office manager, and Leolani helps out with business promotions and customer relations. “When we arrived, we didn’t know a soul here,” Tony says. “There was a lot of pounding the pavement and networking. It took a long time to build trust and relationships in the community, which is the key to long-term success in any business here.”

PSI focuses on plumbing service and drain cleaning, but is also qualified to do large commercial projects, “install the plumbing in your dream home, add on to a bathroom or kitchen, remodel your condo plumbing, change your water heater, and locate your cesspool. If it has to do with plumbing…we do it.”

They pride themselves on their customer service and professionalism, and most calls are scheduled for the same day, Tony says.

The firm has personnel with diverse plumbing backgrounds, including plumbers with heavy commercial experience, residential construction, and service and drain work. “Whatever you can throw at us, there is someone within our company that is qualified to handle it.”

PSI is in the Kona Town Storage complex off of Pawai Place in the Old Industrial area, just below the ELKS club.

Plumbing Strategies, Inc. 808,325,2502, Email